Twin Cities Dermatology Center
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Patient rights

Patient Rights & Responsibilities

Our mission is to deliver exceptional and compassionate care to our patients. This is accomplished through a successful partnership between the Center and you as the patient. Please review the Patient Rights and Responsibilities below. We value you as an individual and encourage open communication with us so that we can provide you the most dignified and effective medical care.

Patient Rights

  • Nondiscriminatory access to medical treatment or accommodations, regardless of race, national origin, disability, age, gender, or sexual preference. You will never be denied necessary emergency medical care based upon your ability to pay for services.
  • Receive care in a safe setting free from all forms of abuse or harassment.
  • Receive care that is dignified and respectful of your personal values, beliefs, spiritual, psycho-social, and cultural needs.
  • Prompt and reasonable response to any questions, requests, or information regarding your diagnosis, treatment options, and likely outcome.
  • Receive and participate in the development and implementation of your plan of care.
  • Receive disclosure of unanticipated outcomes of care, treatment, and services.
  • Know the identity of the physicians, nurses, and others involved in your care, as well as when those involved are students, residents, or other trainees.
  • Receive, as soon as possible, the services of a translator or interpreter to facilitate communication between you and the Center.
  • Expect that your pain will be respectfully addressed and acted upon as it pertains to your dermatological condition or procedure.
  • Be informed of Center policies and practices that relate to your care including resources for resolving grievances and conflicts.
  • Consent or decline to participate in proposed research studies or human experimentation affecting care and treatment or requiring direct patient involvement, and to have those studies fully explained prior to consent.
  • Be free from restraint or seclusion, of any form, imposed as a means of coercion, discipline, or convenience.
  • Have a family member, friend, or other individual be present with you for emotional support during the course of your visit unless the individual’s presence infringes upon others’ rights, safety, or is medically or therapeutically contraindicated.
  • Have information provided in a manner that meets your needs with respect to age, language, ability to understand, vision impairment, speech impairment, hearing impairment, or other cognitive impairments, or if English is not your primary language.
  • Know that we will protect your privacy, personal dignity, and that case discussion, consultation, examination, and treatment are confidential.
  • Expect that all communications and records pertaining to your care be treated as confidential and to receive a copy of the Center's Notice of Privacy Practices, if requested.
  • Inquire about any business relationships among the Center, health providers, or payers that may influence your treatment and care. 
  • Receive, upon request prior to treatment, a reasonable estimate of charges for medical care.
  • Receive a copy of an itemized bill upon request, and to be given an explanation of charges.

Patient Responsibilities

  • Treat others with respect. All patients deserve respect, and also do staff, other patients, and visitors. 
  • Provide accurate information regarding your health, including past illnesses, hospitalizations, prescription medications, over-the-counter medications, dietary supplements such as vitamins and herbal medications, allergies or negative reactions you’ve experienced with medication in the past, and any other matters related to your healthcare status.
  • Participate effectively in the decision-making process. Inform your physician and other caregiver(s) if you anticipate any problems in following the prescribed treatment.
  • Follow you provider's recommended treatment plan or voice your objection or disagreement to the plan.
  • Request additional information or clarification about your health status, treatment, medications, or plan of care when you do not fully understand. 
  • Accept financial responsibility associated with your care.
  • Follow the Center’s rules and regulations.
  • Identify someone who can be responsible for your care if you at any time become unable to speak for yourself. This can be a family member or friend, who in that case will become your healthcare surrogate.
  • Advise the nurse, physician, and/or other staff of any dissatisfaction you may have regarding your care or safety.